Glowlink Support

Glowlink believes strongly in providing the highest quality product support to our customers, starting with the initial product inquiry phase, through the product manufacturing phase, and continuing after product delivery. Glowlink product support offerings include the following (click or scroll to learn more):

Customer Requirements Analysis and Definition

Glowlink recognizes the importance of helping you achieve and maintain maximum performance from your satellite network. Glowlink's engineers can assist you by analyzing your network management requirements and recommending solutions tailored to your needs.

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Product Development and Manufacturing Updates

Glowlink's products are designed to be flexible, scalable and modular, taking full advantage of advances in commercial technologies. Glowlink is committed to maintaining the competitive advantage we provide to our customers. We incorporate customer feedback into our product development cycle and release periodic updates to our products—often as software application updates.

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System Installation

Glowlink can support you with equipment installation and integration into your network facilities. Our product documentation describes proper equipment installation procedures. When turn-key installation support is needed, Glowlink offers expert installation and integration services. We are committed to working with you throughout the installation process to ensure your customer's service quality is maintained.

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Documentation

Each Glowlink product includes documentation describing the installation, operation, maintenance and troubleshooting of your Glowlink product. Complete and user-friendly instructions and illustrations are designed to support you in installation and equipment operations.

Glowlink's monitoring and power control products can also be integrated into an existing network monitoring infrastructure. An optionally available application programming interface (API) describes the equipment server interface. For more information about this API, please contact us.

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Operations and Maintenance

Glowlink products are supported by experienced product and service engineers. These highly trained service professionals work to ensure that the necessary expertise is available to resolve your operation and maintenance questions quickly and efficiently. Our engineers understand your network management needs and can provide recommendations to ensure maximum uptime and efficiency when utilizing our products and services.

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Glowlink Software Maintenance Contract

Glowlink's software maintenance plan entitles you to the latest versions of your licensed Glowlink products. This maintenance plan protects your investment by providing continual product upgrades with new features, enhancements, and maintenance releases.

Glowlink's software maintenance plan has a term of 12 months, renewable annually. It is available for our current product release versions; users of older versions will need to upgrade to the most recent release when subscribing to our maintenance plan.

For more information on Glowlink's software maintenance plan, please contact us.

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Glowlink Training

Glowlink has developed a comprehensive program that will train your personnel to operate and maintain our products. The training program is designed to give your personnel a thorough understanding of the product including the ability to tailor the system operation as your needs change.

The training program topics include the following:

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