Glowlink Support

Commercial and military organizations have grown to depend on Glowlink’s solutions for mitigating communications satellite interference problems.  Glowlink believes strongly in providing the highest quality product support to our customers’ needs.  Our in-house domain expertise combined with extensive ground station and field experience enables us to provide effective support offerings including (click or scroll to learn more):

Geolocation Support

Today’s communications satellites are increasingly subjected to interferences from a variety of ground-based sources. Glowlink offers a range of Geolocation Support to assist our customers in mitigating their satellite interferences by helping determine the emitter’s location.  Our in-house geolocation experts can assist with services ranging from conducting bandwidth analyses to determine available geolocation solutions to making signal measurements of the interference including identifying parameters such as its modulation, symbol rate, to running geolocation as a complete service.

For more information on Glowlink's Geolocation services, please contact us at sales@glowlink.com

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Turnkey Support

Glowlink recognizes and understands the importance of helping you achieve and maintain maximum performance from your satellite network.  Glowlink's engineers can assist you by analyzing your network management requirements, recommending solutions customized to your needs, and delivering turnkey solutions that alleviates the burden of system integration all the while reducing the total cost of ownership.

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Product Development and Manufacturing Updates

Glowlink's products are designed to be flexible, scalable and modular, taking full advantage of technological advances.   In addition, these products are positioned for future innovations and continuous enhancements.  Through these, Glowlink’s products are positioned to maintain their competitive advantage long after they are delivered.  We incorporate customer feedback into our product development cycle and release periodic updates to our products—often as software application updates, that reflect these feedback.

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System Installation

Glowlink can customize equipment installation and integration support to match your needs.  In addition to installation support and a full-service installation package, we offer staging logistics, site surveys and install documentation support.  We are committed to working with you throughout the installation process to ensure the highest level of service satisfaction.

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Training

Glowlink has developed comprehensive courses that will train your personnel to operate and maintain our products for best operations.  The courses are catered to your personnel and their respective satellite communications experience, providing in-depth training on operations and maintenance, and how they can adapt them to their day to day needs.

The training course topics include the following:

• Proper installation and checkout
• System theory of operations
• Operations
• Upgrade and maintenance procedures
• System administration

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Operations and Maintenance

Glowlink products are supported by experienced product and service engineers.  Our highly trained professionals work to ensure that your operation and maintenance questions are resolved quickly and efficiently.  Based on your network management needs, our engineers formulate recommendations to ensure maximum uptime and efficiency from our products and services.

Glowlink also offers on-site operations and maintenance support with our field engineers often working hand-in-hand with our customers. Throughout, these engineers provide continuous refreshment training to ensure the system is utilized to its full extent throughout the system’s life cycle.

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Maintenance Plans

Glowlink's software maintenance plans entitle you to the latest versions of your licensed Glowlink products.  The Software Maintenance Plan (SMP) protects your investment by providing continual product upgrades with new features, enhancements, and maintenance releases, and the Total System Enhanced Maintenance Plan (TSEM) adds maintenance support from our engineers and support staff.

Glowlink's maintenance plans have a term of 12 months, renewable annually.  It is available for our current product release versions; users of older versions will need to upgrade to the most recent release when subscribing to our maintenance plan.

For more information on Glowlink's maintenance plans, please contact us at sales@glowlink.com.

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